When Restroom Policing Backfires: The Hotel That Went Too Far

Although it began as a festive Kentucky Derby-themed event, a recent evening at Boston’s Liberty Hotel became the center of controversy when a security guard mistakenly identified Ansley Baker as a man while she and her partner, Liz Victor, were using the women’s restroom.

The incident quickly escalated, resulting in the couple’s removal from the hotel. Hotel staff cited a violation of hotel policies, initially claiming the pair had been sharing a stall. Baker and Victor, however, firmly denied this accusation and emphasized they were unjustly targeted based on a mistaken assumption about Baker’s gender, causing them significant emotional distress.

The couple’s experience raised pressing questions about restroom access and the effectiveness of nondiscrimination protocols at hospitality establishments. After reporting the incident to the Massachusetts Commission Against Discrimination (MCAD), an investigation led the Liberty Hotel to address its handling of the situation.

As part of a settlement, the hotel agreed to donate $10,000 to an LGBTQIA2S+ nonprofit and to improve its nondiscrimination training for employees, with a specific focus on policies that regulate restroom access and prevent discrimination based on gender identity or sexual orientation.

The security guard implicated in the incident was suspended and subsequently ceased employment with the hotel. The Liberty Hotel later issued a formal apology, publicly acknowledging the harm caused by its initial statements and actions.

Despite these measures, Baker and Victor maintain the hotel’s response was insufficient, particularly in regard to the false narrative about stall sharing. They’ve announced plans to pursue a civil lawsuit, seeking greater accountability and broader change in how hotels enforce their policies regarding restroom access and the treatment of LGBTQIA2S+ guests.

This case highlights ongoing challenges in ensuring safe and equitable hospitality environments.

Profile Author / Editor / Publisher

Dora Saparow

Dora Kay Saparow came out in a conservative Nebraskan town where she faced both misunderstanding and acceptance during her transition. Seeking specialized support, she moved to a big city, where she could access the medical, legal, and social resources necessary for her journey. Now, thirteen years later, Dora is fully transitioned, happily married, and well-integrated into society. Her story underscores the importance of time, resources, and community support, offering hope and encouragement to others pursuing their authentic selves.

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